Frequently Asked Questions

1. What is your Rain policy?

If your event/party is canceled due to weather, your deposit may be used as a rain check on a future rental within one year of booking. Once your rentals are delivered, absolutely No refunds will be given, regardless of the time you were able to use the items due to weather. If you are unsure about the weather for your party’s date, please do not hesitate to contact us directly.

2. Do I need to put a deposit?

Yes, all orders require a 20% or $50 deposit, whichever is higher. Deposits are NON-REFUNDABLE after 48 hours of booking.

 

3. What if I need to cancel?

If you need to cancel for any reason sooner than 8 days to your event, or if your event/party is canceled due to weather, your deposit may be used as a rain check on a future rental within 1 year.

Once your rentals are delivered, absolutely No refunds will be given, regardless of the time, you were able to use the items due to weather. If you are unsure about the weather for your party’s date, please do not hesitate to contact us directly.

4. Does the price include set up and delivery?

Yes, our prices include set up and delivery within 15 miles of our warehouse. Anything farther than that will be an addition $4 per mile.

5. Does the standard 6 hour rental time include your set up time?

No. We arrive early to set up, so you get the entire rental time to play.

6. When do you set up?

That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. We generally reach out to you the day before your party with a more accurate delivery window once we have planned our routes for the weekend.

7. Do we have to keep it plugged in the entire time?

Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

8. What about parks? Do parks have electricity?
We do not currently set up in parks at this time. If you are planning an event at a park, please call/text us at 386-47334450 and we can see if we can accommodate.
9. What payments do you take?

Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash/change.