Frequently Asked Questions
If your event/party is canceled due to weather, your deposit may be used as a rain check on a future rental within one year of booking. Once your rentals are delivered, absolutely No refunds will be given, regardless of the time you were able to use the items due to weather. If you are unsure about the weather for your party’s date, please do not hesitate to contact us directly.
Yes, all orders require a 20% or $50 deposit, whichever is higher. Deposits are NON-REFUNDABLE after 48 hours of booking.
If you need to cancel for any reason sooner than 8 days to your event, or if your event/party is canceled due to weather, your deposit may be used as a rain check on a future rental within 1 year.
Once your rentals are delivered, absolutely No refunds will be given, regardless of the time, you were able to use the items due to weather. If you are unsure about the weather for your party’s date, please do not hesitate to contact us directly.
Yes, our prices include set up and delivery within 15 miles of our warehouse. Anything farther than that will be an addition $4 per mile.
No. We arrive early to set up, so you get the entire rental time to play.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. We generally reach out to you the day before your party with a more accurate delivery window once we have planned our routes for the weekend.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash/change.